Privacy Policy

Who we are

Lodrix Ltd is the controller of personal information processed through this website and our customer relationships. Lodrix Ltd is registered in England and Wales under company number 15757949. Our project base is Unit 1, Chiltern Vale Farm, Coopers Court Road, Stokenchurch, HP14 3UE. You can contact us at info@lodrix.co.uk.

1. Information we collect

We may collect your name, email address, telephone number, postal address, project location, enquiry details, drawings or photographs you provide, information about services you request or purchase, correspondence, and marketing preferences. Technical information may include IP address, browser and device information, pages visited, referral information and website interaction data.

2. How we collect information

• Directly from you when you enquire, request a brochure, arrange a survey, accept a proposal or otherwise contact us.
• Automatically through essential website functions and, where you consent, analytics or advertising technologies.
• From professional advisers, project partners, publicly available sources or social platforms where relevant to your enquiry.

3. How and why we use information

• To respond to enquiries, provide brochures and assess potential projects.
• To prepare proposals, administer surveys, contracts, delivery and aftercare.
• To operate, secure and improve our website and services.
• To measure marketing performance where you have consented to non-essential cookies.
• To send marketing communications where permitted; you can opt out at any time.
• To meet accounting, legal, insurance and regulatory obligations.

Depending on the circumstances, our lawful basis may be consent, steps taken before or performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and improving the business.

4. Sharing information

We may share relevant information with website, hosting, email, analytics and professional service providers; designers, engineers, installers and other project partners; insurers and advisers; or public authorities where required by law. We do not sell personal information.

5. Retention and international transfers

We keep personal information only for as long as it is reasonably needed for the purpose collected, to manage our relationship with you, or to meet legal and insurance requirements. Some technology providers may process information outside the United Kingdom. Where this occurs, we use appropriate contractual or legal safeguards where required.

6. Your rights

Subject to applicable UK data-protection law, you may have rights to access, correct, erase, restrict or object to processing of your information, and to data portability. You can withdraw consent at any time where processing relies on consent. Contact info@lodrix.co.uk to exercise these rights.

You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

7. Cookies and security

Essential website functions may operate without consent. Analytics and advertising technologies are used only in line with your cookie choice. See our Cookie Policy. We apply reasonable technical and organisational measures designed to protect personal information, although no online system can be guaranteed completely secure.

8. Updates

We may update this policy to reflect changes in our services, technology or legal requirements. The current version and review date will be published on this page.