Terms and Conditions

1. General information

These terms apply to building products and services supplied by Lodrix Ltd, company number 15757949 (“Lodrix”, “we” or “the Supplier”). The “Customer” is the person or organisation ordering the products or services. The final proposal, Order Confirmation, agreed drawings and specification form part of the agreement.

Questions or complaints can be sent to info@lodrix.co.uk or raised by telephone on +44 (0) 7498 904997.

2. Scope and variations

The products and services supplied are those recorded in the accepted proposal and Order Confirmation. Any addition, reduction, substitution or other variation must be agreed in writing and may change the price and programme. Illustrations, promotional material, concept drawings and sketches are indicative unless expressly incorporated into the written agreement.

3. Price, VAT and payment

The price, VAT treatment, deposit, staged payments and due dates will be set out in the Order Confirmation. If tax rates or the agreed scope change, the amount due may be adjusted accordingly. Title to products remains with Lodrix until all sums due for them have been received in cleared funds. Reasonable recovery costs and applicable interest may be claimed on overdue sums in accordance with the agreement and law.

4. Delivery, programme and risk

Delivery scope and the installation address will be stated in the Order Confirmation. Programmes and completion dates are estimates unless expressly agreed otherwise, and may be affected by approvals, access, weather, utilities, third parties and events beyond reasonable control. Risk in delivered goods passes at the point specified in the Order Confirmation or, if not specified, on delivery.

5. Inspection and defects on delivery

The Customer should inspect delivered products promptly and notify Lodrix in writing of visible damage or shortages as soon as reasonably possible. Where damage in transit is established, Lodrix will arrange the appropriate repair or replacement in line with the agreement.

6. Our obligations

Lodrix will assess the practicality of the agreed works, carry them out with reasonable skill and care, follow the accepted proposal and specification, comply with applicable health and safety duties, maintain appropriate insurance, and coordinate agreed waste disposal and final checks. If unforeseen conditions or design changes require additional work, Lodrix will explain the effect and seek written approval before proceeding where practicable.

7. Customer obligations

The Customer must provide safe and reasonable access, accurate site and project information, timely decisions and payments, and any permissions or consents allocated to the Customer in the Order Confirmation. Unless included within Lodrix’s scope, the Customer remains responsible for landlord consent, planning permission, lawful-development confirmation, Building Regulations approvals, party-wall matters and utility permissions.

8. Warranties and workmanship

Subject to the final contract, correct use and stated exclusions, Lodrix’s standard position is a 10-year warranty against significant integral defects in the agreed structural elements and a 12-month defects period for other Lodrix workmanship and fitted products. Manufacturer warranties may apply separately. Project-specific insurance or IWA-backed protection applies only where expressly confirmed as eligible and included.

9. Third parties, misuse and exclusions

Lodrix is not responsible for defects caused by incorrect storage, misuse, inadequate maintenance, alterations, ground or utility conditions outside the agreed scope, or work by contractors not appointed by Lodrix. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Cancellation and termination

Any statutory cancellation rights apply. The Order Confirmation will explain project-specific cancellation consequences. Lodrix may retain or recover reasonable costs already incurred for design, surveys, procured materials, manufacture, administration and committed third-party services. Either party may terminate for a serious unremedied breach after appropriate written notice, subject to accrued rights and payment for work properly completed.

11. Force majeure

Neither party is responsible for delay or failure caused by circumstances beyond reasonable control, provided the affected party communicates the issue and takes reasonable steps to reduce its impact.

12. Notices and entire agreement

Formal notices should be given in writing using the contact details in the Order Confirmation. The accepted proposal, Order Confirmation, agreed drawings, specification and these terms record the agreement between the parties. A failure to enforce a right is not a waiver of that right. If one provision is invalid, the remaining provisions continue to apply.

13. Governing law

The agreement is governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, subject to any mandatory consumer rights.